Return and Refund Policy

We aim to ensure that you are fully satisfied with your purchase from eTRAID. If for any reason you are not satisfied with your purchase, please contact us.

We will gladly refund or replace any purchases that you are not satisfied with including incorrect selections or damaged items.

Requesting a Replacment or Refund
Please contact us with your order number and reason for your disatisfaction with your purchase. If the item is damaged, providing a photo of the damage will assist.

Returning the Item(s)
We will provide instructions for returning the item to us and we will pay for the cost of returns.

We will credit your refund to the account that you used to pay for the original purchase.

Any questions?
Please contact us if you have any questions or concerns.